Job Title

3rd Line IT Engineer

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Job Description

Job Role: 3rd Line Engineer
Location: Leeds
Salary: £30,000 – £40,000
Contract: Permanent, full-time
Verus Recruitment Partners is pleased to announce our collaboration with an MSP in search of a 3rd Line Service Desk Engineer to join a company in Leeds known for its profound appreciation of its employees, work culture, and cutting-edge technologies.

In this role, you will play a critical part in the team, serving as the primary escalation contact for the Service Desk in matters related to Infrastructure and Networking. Your primary goal will be to provide a friendly, expert, and professional service to our valued customers. You will have the opportunity to collaborate closely with a highly skilled and cohesive team, dedicated to delivering excellence to our client base.

  • Addressing third-line technical issues, setting a benchmark by meeting KPIs
  • Offering assistance for all customer inquiries and incidents
  • Assuming responsibility for incidents and ensuring ongoing support throughout the ticket lifecycle
  • Delivering Technical Pre-Sales Consultations to Sales Managers
  • Creating and maintaining comprehensive client documentation to accurately record all changes and updates
  • Providing on-site third-line support to customers when required
  • Engaging in Research and Development, as well as contributing to the design and implementation of Systems Architecture Solutions

Skills/ Experience:

  • Previous MSP experience
  • Great written and verbal communication
  • Strong problem-solving skills
  • Comfortable with working in a demanding, fast-paced environment
  • Full clean driving licence
  • Windows Servers, AD, Hyper-V, Office 365, Networking, Managed Switches (Aruba, Unifi), WiFi, Firewalls (SonicWall, Unifi, Draytek)

What’s on offer:

  • Generous holidays plus your birthday off
  • Funding of personal certification to further your career
  • Own personal and development plan
  • Be part of a great team with a fantastic company culture
  • Regular social events
  • 24/7 Employee Assistance Programme

For more information, please contact our Sheffield Team on 01143 830 046

***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**

Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider