Job Title: 3rd Line Engineer
Salary: £35,000 – £40,000
Contract: Permanent, Full time
Verus is thrilled to partner with a local MSP in their search for an exceptional 3rd Line Support Engineer to join their dynamic and innovative team. Get ready for an exciting opportunity to work with cutting-edge infrastructure technologies and make your mark on legacy systems.
You won’t be a desk jockey or a clock-watcher; you will enjoy supporting clients face-to-face, creating relationships, and going above and beyond to deliver excellent customer service.
What you’ll do:
- Thoroughly monitor and manage backup systems, infrastructure, and data security
- Communicate technical issues in a way that anyone can understand
- Provide top-notch technical support internally and externally
- Build strong relationships through effective communication at all levels
- Identify and implement service improvements
- Prioritize and manage workload to achieve business goals
What we’re looking for:
- Full UK Driving License
- 5+ years’ experience in IT Support, with a focus on 3rd-line support (preferably in an MSP)
- Excellent working knowledge of Windows Server, Exchange Server, Active Directory, Virtual Servers, VMWare or Hyper-V, SharePoint, and Office 365
- Troubleshooting skills for networking protocols and technologies like TCP/IP, DNS, DHCP, routing, and vLANs
- Familiarity with daily system checks, servers, backups, firewalls, and anti-virus software
- Certifications such as MCSE/MCITP Enterprise or Server Administrator
- Knowledge of VOIP
- Hands-on experience with IT hardware and software installation, modification, maintenance, and repair
- Familiarity with mobile technologies (Android/iOS)
- Strong problem-solving and communication skills
- Ability to work independently and with a flexible, ‘can do’ attitude
What’s in it for you?
- Highly competitive salary.
- 22 days holiday plus bank holidays.
- Westfield private health cover.
- Christmas bonuses.
- Smart Pension.
- Access to free training.
- Free parking.
- Easily accessible from major transport routes, just a stone’s throw off the M1.
- A supportive and friendly team.
For more information, please get in touch with our Sheffield Team on 01143 830 046.
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***
Keywords: 3rd Line Support, IT support, 3rd Line Service Desk, 3rd Line, IT