Job Title

Desktop Support Technician

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Job Description

Desktop Support Technician

Location: Sheffield

Salary:  £19K plus benefits

Are you on the lookout for your next IT support role?  Do you have a background in 1st and 2nd line support?  Would you like to work for a company who truly value their staff and provide free training and ongoing career development opportunities?

The Role:

  • Communicating with customers and providing first class customer service.
  • Build, setup and install equipment, perform regular monitoring of the servers and network equipment and escalate issues when necessary.
  • Monitor and maintain backup solutions.
  • Fix any technical issues with devices, printers and other technologies.
  • Be involved with equipment installation and hardware replacement projects.
  • Work closely the rest of the support team to identify, prioritise and resolve all outstanding support requests.

About You:

  • Strong knowledge of Microsoft Windows 7/10 deployment and fault resolution.
  • Good understanding of LAN & WAN network infrastructure.
  • Experienced in implementing and maintaining Microsoft Office 10/13.
  • Excellent communication and interpersonal skills.
  • Good analytical and problem-solving skills.
  • Clean, full driving licence and own vehicle.

Desirable experience:

  • Microsoft Windows Server/Network Services installation and administration (TCP/IP, DNS and DHCP).
  • Experience with AV technologies.

Benefits:

  • Ongoing training – free accredited courses.
  • Opportunities to progress and develop within the company.
  • Car allowance.ITY
  • A friendly and supportive team.

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.

Tags: 1st line, first line, help desk, helpdesk, it, technical support.