Job Role: Technical Account Manager
Salary: £34,000 – £40,000
Contract: Permanent, full-time
Verus Recruitment is delighted to be supporting a well-established MSP who is looking for a skilled Technical Account Manager to handle Small and Medium-sized Enterprise (SME) accounts. As the main contact for our SME clients, you’ll ensure they get top-notch service and support for their IT and infrastructure needs. Your technical know-how and excellent communication will play a vital role in helping clients use technology to improve their business operations.
- Build strong relationships with clients as the main point of contact, understanding their unique business needs.
- Expertly guide clients in transitioning to Microsoft 365 and Google services for efficient cloud adoption.
- Offer expert advice on utilizing Microsoft and Google services to enhance efficiency and collaboration.
- Proactively address technical issues in clients’ IT infrastructure, coordinating with our technical teams for swift resolutions.
- Lead smooth onboarding for new clients, conducting training on Microsoft 365/Google tools.
- Collaborate with sales to identify opportunities for upselling and expanding IT services in existing accounts.
- Generate regular reports on Microsoft 365/Google service performance, providing insights and recommendations.
- Stay updated on industry trends for informed recommendations to clients.
- Proven background in technical account management or a client-facing role in IT services.
- Experience with SMEs is crucial, and education sector experience is a plus. Familiarity with Managed Service Provider sector is highly desirable.
- Expertise in Microsoft 365 services and cloud-based solutions. Knowledge of other IT services and technologies is a bonus.
- Effective verbal and written communication skills, explaining technical concepts to non-technical stakeholders.
- Analytical mindset and proactive problem-solving approach.
- A dedication to providing outstanding customer service and guaranteeing client contentment consistently.
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***
Keywords: IT, Account Manager, Technical Account Manager, MSP, Managed Service Provider, West Yorkshire, South Yorkshire, 3rd Line Engineer, Project Engineer