IT Support Engineer

Views: 292 Applications: 73

Job Role: Junior IT Support
Location: Lincoln
Salary: £21,000
Contract: Full-time, permanent
Do you have a passion for IT?
Looking to get your foot in the door within the IT industry?
Verus Recruitment is delighted to be working with an MSP who is looking for a Junior IT technician to join their team. You’ll play the main role in providing top-tier IT support to education providers within the area.

This is a perfect opportunity for anyone who has a couple of years of experience within IT and is looking to get their foot in the door within the IT industry.
Key Role and Responsibilities:

  • Respond to incoming service desk inquiries via phone, email, or ticketing system
  • Provide technical support and troubleshooting assistance for hardware, software, and network issues
  • Document all support activities, including issue resolution and escalation procedures
  • Collaborate with senior technicians to resolve complex technical problems
  • Assist with system and software updates, installations, and configurations
  • Ensure timely resolution of service desk tickets while maintaining high levels of customer satisfaction



  • High school diploma or equivalent; additional education or certifications in IT or related field preferred
  • Strong passion for technology and enthusiasm for learning
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Basic understanding of computer hardware, operating systems, and networking concepts
  • Customer service-oriented attitude with a desire to help others
  • Ability to work independently and as part of a team

What’s on Offer:

  • Generous holidays plus your birthday off
  • Funding of personal certification to further your career
  • Own personal and development plan
  • Be part of a great team with a fantastic company culture
  • Regular social events
  • 24/7 Employee Assistance Programme

For more information, please contact our Sheffield Team on 01143 830 046
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**
Keywords: 1st Line, Engineer, Service Desk, Lincoln, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, 2nd Line, IT Engineer, Service Desk Engineer, MSP, Managed Service Provider, Education

Are you the right candidate?

Key Points


Contract Type:
Verus - Permanent

£21,000 per Year

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Ella-Jay Jeffcock
Delivery Consultant


01143 830046
07707 088960

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